Contact Us

Business & Contact Information

The company operating Nuvorqel™

Transparency matters to us. Below you can find the legal business entity, registered business address and customer support information associated with Nuvorqel™.

Brand Name Nuvorqel™
Legal Company Name Shenzhen Dongchi Technology Co., Ltd.
Business Address 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email service@nuvorqel.com
Customer Service Phone +86 133 1655 1717
Customer Service Hours Daily, 07:00–22:00
Legal Representative Liu Jingjing
Unified Social Credit Code 91440300MAEGQETU7M
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Contact Nuvorqel™

Questions should be easy to ask — and easy to answer.

Our support team is available to assist with product information, existing orders, delivery questions and after-sales concerns.

Whether you are considering a Nuvorqel™ product, already have an order in progress or need assistance after delivery, you can contact our customer service team using the information provided above.

To help us review your request efficiently, please provide as much relevant information as possible in your first message.

Good support begins with clear information, a real point of contact and a straightforward path to resolution.

How To Reach Us

Choose the contact method that works best for you.

Email Support

service@nuvorqel.com

Email is recommended for order inquiries, return or refund requests, delivery concerns, product questions and requests that may require supporting details or images.

Customer Service Phone

+86 133 1655 1717

Phone support is available for general customer service questions during our published service hours.

Business Address

Shenzhen Dongchi Technology Co., Ltd.

5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China

Customer Service Hours

Daily, 07:00–22:00

Messages received outside service hours can still be submitted and will be reviewed during the next available support period.

What We Can Help With

Support before, during and after your order.

Product Questions

Contact us if you would like clarification about a product, its intended use, design features or the information shown on the product page.

Order Assistance

For questions about an existing order, include your order number and the email address used when placing the order.

Shipping & Tracking

If you have questions about dispatch, tracking updates, delivery timing or an unusual shipping delay, provide your order number so our team can review the available information.

Returns & Refunds

If you would like to request a return or report an issue with an item, contact our support team before sending anything back. We will review the request and provide the appropriate instructions where applicable.

Damaged, Incorrect or Problematic Orders

If an item arrives damaged, incorrect or materially different from what you ordered, please contact us with your order number and relevant photos or videos where appropriate.

General Customer Service

For questions that do not fall into one of the categories above, you are still welcome to contact us and our team will direct the request appropriately.

Already Placed An Order?

A few details help us assist you faster.

When contacting us about an existing purchase, include the information relevant to your request wherever possible.

Order Number Include the order number shown in your order confirmation.
Order Email Use or provide the email address associated with the purchase.
Clear Description Tell us what happened and what assistance you are requesting.
Photos Or Videos Where relevant to a damaged, incorrect or product-related concern, visual information can help our team understand the issue more efficiently.
Response Expectations

Every inquiry is reviewed by our customer service team.

We aim to review customer messages as promptly as reasonably possible during business hours. Requests that require order verification, shipping review or additional information may take longer to investigate than general product questions.

If you have already contacted us regarding the same issue, replying within the same email conversation can help keep the relevant information together.

Please make sure the email address you provide is correct so our response can reach you successfully.

Important Return Information

Please contact us before sending a return.

Our registered business address is provided above for business identification and contact transparency.

Please do not send returns to our business registration address unless our customer support team has specifically instructed you to do so.

Once an eligible return request has been reviewed and approved, our support team will provide the appropriate return warehouse address and return instructions for your order.

Nuvorqel™ Customer Support
We’re here when you need us.

Thoughtful furniture should come with equally thoughtful support. If something is unclear before or after your purchase, contact our team and provide the details we need to review your request.

Thank you for choosing Nuvorqel™ and for giving us the opportunity to be part of the way you shape your space.

Nuvorqel™ Customer Support
service@nuvorqel.com
+86 133 1655 1717
Daily, 07:00–22:00
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Business Address: 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Unified Social Credit Code: 91440300MAEGQETU7M