Payment Option

Business & Payment Information

Secure checkout with Nuvorqel™

Clear business information is an important part of a trustworthy checkout experience. The legal entity and customer support information associated with this website are provided below.

Brand Name Nuvorqel™
Legal Company Name Shenzhen Dongchi Technology Co., Ltd.
Business Address 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email service@nuvorqel.com
Customer Service Phone +86 133 1655 1717
Customer Service Hours Daily, 07:00–22:00
Legal Representative Liu Jingjing
Unified Social Credit Code 91440300MAEGQETU7M
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Payment Information

Simple payment. Clear checkout. Secure processing.

We want the final step of your purchase to feel as considered as the products themselves.

Nuvorqel™ supports secure payment methods made available during checkout. The payment options available for a particular order will be shown before you complete your purchase.

Unless otherwise displayed during checkout, transactions on our store are processed in United States Dollars (USD).

Your payment should move through secure systems — not through unnecessary complexity.

PayPal

Pay through PayPal when available at checkout.

If PayPal is displayed as an available payment method, selecting it will direct you to PayPal's secure payment environment to complete the transaction.

Option 01

Use Your PayPal Account

You can sign in to your PayPal account and complete the purchase using an eligible payment source connected to that account.

Option 02

Eligible Card Checkout Through PayPal

Where PayPal makes guest card checkout available, you may be able to complete payment using an eligible debit or credit card without signing in to a PayPal account.

The exact options displayed are determined by PayPal, your location and the eligibility of the transaction.

Payment information entered within PayPal's checkout environment is processed through PayPal's systems rather than being manually handled by our customer support team.

Credit & Debit Cards

Eligible cards can be used through the secure checkout methods shown on your order.

Major credit and debit card options may be available depending on your country, payment provider and checkout configuration.

The card brands and payment methods currently available to you will be displayed during checkout before the order is submitted.

Secure Processing

Card payments are handled through authorized payment infrastructure.

Payment credentials are transmitted through the payment service used to process the transaction rather than being collected by customer service through email or phone.

Card Information

We do not ask you to send card details to our support team.

Never email or message us your full credit card number, card security code or other sensitive card credentials.

Payment Security

Payment protection is built into the checkout process.

Payment transactions are processed through the secure checkout and payment services made available on our store.

Secure Checkout Checkout data is transmitted through secure technologies designed to protect information while a transaction is being processed.
Payment Provider Processing Sensitive payment information is processed by the relevant payment provider according to the payment method selected at checkout.
No Card Details By Email Nuvorqel™ customer support will not request your full card number or card security code through ordinary email correspondence.
Order Information After payment is completed successfully, the order information associated with your purchase is used to process and service your order.
Currency & Conversion

Store transactions are processed in USD unless checkout states otherwise.

If your card or payment account uses another currency, your bank or payment provider may convert the transaction using its own exchange rate and may apply conversion or international transaction fees.

Currency conversion charges imposed by your bank, card issuer or payment provider are separate from the amount charged by Nuvorqel™.

Authorization & Payment Approval

A submitted order still requires successful payment authorization.

Your bank or payment provider may review a transaction before approving it.

A payment may be declined for reasons such as incorrect billing information, an authorization restriction, card limits, security screening or another issue determined by the payment provider.

Nuvorqel™ does not control the internal authorization decisions made by your bank, card issuer or payment provider.

If A Payment Does Not Go Through

Check the details first. Then identify where the issue occurred.

Check 01

Review Your Billing Information

Confirm that the billing address and other information entered at checkout match the details associated with your payment method.

Check 02

Confirm Available Funds Or Limits

Make sure the payment method has sufficient available funds and is permitted to complete the type of transaction being attempted.

Check 03

Contact Your Bank Or Payment Provider

If the payment method continues to be declined, your bank or payment provider may be able to explain whether an authorization or security restriction is affecting the transaction.

Pending Charges

A pending amount is not always a completed charge.

In some cases, your bank or payment provider may temporarily display a pending authorization while a transaction is being processed or verified.

The timing for releasing or completing a pending authorization is generally controlled by the relevant financial institution or payment provider.

If you believe you have been charged incorrectly, contact us with your order information so we can review the transaction details available on our side.

Order Confirmation

Keep your order information after checkout.

After an order is successfully submitted, the order confirmation information associated with your purchase should be retained for future reference.

If you contact us about a payment or order, please include your order number and the email address used during checkout.

Payment Support

We can help with store-side order and payment questions.

If you have a payment-related concern connected to an existing Nuvorqel™ order, contact our customer service team and include the relevant purchase information.

Order Number Include your order number so we can locate the purchase.
Checkout Email Include the email address used when the order was placed.
Description Of The Issue Tell us whether your question concerns payment status, an order confirmation, an unexpected charge or another checkout issue.
Customer Support Email: service@nuvorqel.com
Phone: +86 133 1655 1717
Service Hours: Daily, 07:00–22:00
Nuvorqel™ Payment Information

Secure payment should feel invisible.

Our goal is to keep checkout clear: understand the currency, select an available payment method, complete the transaction through the secure payment environment and retain your order information afterward.

If you have questions about an Nuvorqel™ order or a store-side payment issue, our customer support team is available to review the information associated with your purchase.

Nuvorqel™ Customer Support
service@nuvorqel.com
+86 133 1655 1717
Daily, 07:00–22:00
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Business Address: 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Unified Social Credit Code: 91440300MAEGQETU7M