Terms of service

Business & Legal Information

Terms of Service for Nuvorqel™

These Terms explain the conditions that apply when you browse our website, place an order, purchase our products or otherwise interact with our online services. Our operating company and customer support details are provided below for transparency.

Brand Name Nuvorqel™
Legal Company Name Shenzhen Dongchi Technology Co., Ltd.
Business Address 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email service@nuvorqel.com
Customer Service Phone +86 133 1655 1717
Customer Service Hours Daily, 07:00–22:00
Legal Representative Liu Jingjing
Unified Social Credit Code 91440300MAEGQETU7M
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Overview

Clear terms for using our website and purchasing our products.

These Terms of Service govern your access to and use of the Nuvorqel™ website, online store, product information, checkout functions and related customer services.

Throughout these Terms, “we,” “us” and “our” refer to Shenzhen Dongchi Technology Co., Ltd., operating the Nuvorqel™ brand.

By browsing our website, submitting an order or using our services, you acknowledge that you have read and agree to these Terms together with the policies applicable to your purchase.

If you do not agree with these Terms, you should discontinue use of the relevant services.

Clear products need clear terms — from the moment you browse to the moment your order reaches your space.

01 / Access & Eligibility

Use our services lawfully and provide accurate information.

You must have the legal capacity required under the laws applicable to you to enter into a purchase transaction through our store.

When you provide account, checkout, billing, shipping or contact information, you agree that the information is current, complete and accurate to the best of your knowledge.

If you create or use an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through that account.

02 / Products

We aim to represent every product as accurately as reasonably possible.

Product pages may include descriptions, images, illustrations, dimensions, configuration information and other details intended to help you evaluate a product before purchase.

Colors, finishes and appearance may vary slightly depending on screen settings, lighting conditions, production variations and the environment in which the product is viewed.

Product availability may change. We may discontinue, modify or update products and product information when reasonably necessary.

03 / Orders

An order becomes binding after it has been accepted.

Submitting an order represents an offer to purchase the products shown in your checkout.

Order Review We may review an order before accepting and processing it, including payment, inventory and order information.
Order Confirmation After an order has been successfully accepted, confirmation information will be sent using the contact details provided at checkout.
Order Refusal Or Cancellation We may decline or cancel an order where reasonably necessary, including suspected fraud, payment failure, pricing errors, inventory issues or inaccurate order information. If payment has been collected for an order we do not accept, the applicable amount will be returned to the original payment method.
04 / Order Changes & Cancellation

Contact us as soon as possible if something needs to change.

If you need to correct a shipping address, change order information or request cancellation, contact service@nuvorqel.com as soon as possible after placing the order.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered processing, fulfillment or shipment.

If an order has already shipped, any eligible return will be handled under our Return & Refund Policy.

05 / Pricing & Payment

The price shown at checkout is the price applied to your order.

Product prices, promotions and discounts may change from time to time. Changes apply prospectively and do not alter an already accepted order unless correction is required because of a clear pricing or technical error.

Unless checkout displays another currency, transactions are processed in United States Dollars (USD).

Applicable shipping charges, taxes, customs charges or other amounts will be displayed or handled according to the checkout process and applicable laws.

06 / Payment Authorization

Payment must be successfully authorized before an order can proceed.

By submitting a payment method, you confirm that you are authorized to use it and that the payment information provided is accurate.

Payments may be processed through third-party payment providers. Your bank, card issuer or payment provider may perform its own authorization and security checks.

We do not control a bank or card issuer's decision to approve or decline a transaction.

07 / Shipping & Delivery

Shipping expectations are disclosed before problems arise.

Processing Orders are generally processed within 1–5 business days after payment confirmation.
Transit Standard transit is generally estimated at 5–14 business days after dispatch. Delivery estimates are not guaranteed arrival dates.
United States Shipping Eligible U.S. orders over $70 receive free standard shipping. Other available shipping charges are calculated at checkout.
Fulfillment Orders may be fulfilled from our own or partner facilities according to inventory availability and destination.
Tracking Available tracking information is provided after shipment.
08 / Delivery Issues

Carrier status does not prevent you from contacting us.

Shipping delays can occur because of carriers, customs processing, weather, local postal operations or other circumstances outside ordinary fulfillment operations.

If tracking has not updated for an extended period, the parcel appears lost, or the shipment shows delivered but cannot be located, contact us with your order number and tracking information.

We will review the available information and determine an appropriate next step rather than automatically rejecting a concern based solely on carrier status.

09 / Returns & Refunds

Eligible purchases may be returned within 90 days after delivery.

Standard return requests must generally be submitted within 90 calendar days after delivery.

Preference-based returns should generally be unused, unaltered and returned with their original components and packaging where reasonably available.

Customers are generally responsible for return shipping for preference-based returns.

If an item arrives damaged, defective, incorrect or materially different from the product ordered or described, contact us so we can review the issue and provide an appropriate replacement, refund or return solution without imposing additional return shipping cost where the issue is attributable to us or order fulfillment.

Do not send returns to our registered business address unless instructed.

After an eligible return request is approved, customer support will provide the appropriate return warehouse address and instructions where a physical return is required.

10 / Refund Timing

Approved refunds return to the original payment method.

Where a physical return is required, approved refunds are generally issued within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed that a refund was approved, contact service@nuvorqel.com with your order number.

11 / Intellectual Property

Our creative and commercial materials remain protected.

Website content may include product designs, text, photographs, graphics, illustrations, videos, visual layouts, brand assets and other materials.

Unless otherwise stated, those materials are owned by or licensed to Shenzhen Dongchi Technology Co., Ltd. or the relevant rights holder and may be protected by applicable intellectual property laws.

Website access does not grant permission to reproduce, commercially redistribute, modify, republish or exploit protected materials except where permitted by law or expressly authorized.

12 / Feedback & Submissions

Feedback should be genuine and lawfully submitted.

If you voluntarily provide reviews, suggestions, comments, photographs or other feedback, you confirm that you have the right to provide that material.

Feedback must not unlawfully infringe another person's intellectual property, privacy or other rights, contain malicious software, or intentionally misrepresent its origin.

Where permitted by applicable law, we may use genuine customer feedback for operating, improving and presenting our products and services.

13 / Third-Party Services

Some parts of the shopping experience rely on independent service providers.

Payment processing, website infrastructure, shipping, analytics and other functions may involve third-party service providers.

Those providers may operate under their own terms and privacy practices where applicable.

We are not responsible for unrelated content, services or transactions you independently choose to access through an external third-party website or provider.

14 / E-Commerce Platform

Technology providers support the store. We remain responsible for our customer relationship.

Our online store may use Shopify and other technology service providers to support e-commerce functionality and related services.

Your purchase of Nuvorqel™ products, however, is a transaction with Shenzhen Dongchi Technology Co., Ltd. unless expressly stated otherwise.

15 / Privacy

Personal information is handled according to our Privacy Policy.

Information provided while browsing, creating an account, placing an order or communicating with customer service may be processed where necessary to operate the website, process transactions, deliver orders and provide customer support.

Certain information may also be processed by service providers involved in payments, website hosting, fulfillment, shipping or other legitimate business operations.

16 / Errors & Corrections

We may correct clear errors when they are discovered.

Despite reasonable efforts, website content may occasionally contain typographical errors, inaccurate availability information, incorrect pricing or other unintentional mistakes.

We may correct inaccurate information and, where reasonably necessary, contact affected customers regarding an order.

If an order cannot be fulfilled because of a material pricing, inventory or technical error, any payment collected for the cancelled portion will be returned through the appropriate payment method.

17 / Acceptable Use

Use our services for lawful purposes.

Prohibited Activity

Unlawful Conduct

You may not use the website to violate applicable laws, regulations or another person's lawful rights.

Prohibited Activity

Security Interference

You may not introduce malicious code, attempt unauthorized access or interfere with the security or operation of the website.

Prohibited Activity

Fraud Or Misrepresentation

You may not intentionally provide false information, impersonate another person or use our services for fraudulent transactions.

Prohibited Activity

Unauthorized Commercial Exploitation

You may not scrape, reproduce or commercially exploit protected website content in violation of applicable rights or law.

18 / Suspension & Termination

Access may be restricted when these Terms are materially violated.

We may suspend or restrict access where reasonably necessary to protect the website, customers, our business or third parties from fraud, misuse, security threats or material violations of these Terms.

Termination of website access does not eliminate payment obligations, rights or liabilities that arose before termination.

19 / Service Availability

Digital services may occasionally change or become temporarily unavailable.

To the extent permitted by applicable law, we do not guarantee that the website will always operate without interruption, delay or technical error.

We may perform maintenance, security updates, platform changes or other reasonable technical work that affects temporary availability.

Nothing in these Terms excludes statutory warranties, guarantees or consumer rights that cannot lawfully be excluded.

20 / Limitation Of Liability

Legal limitations apply only to the extent permitted by law.

To the fullest extent permitted by applicable law, neither party will be responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant transaction was entered into.

Nothing in these Terms is intended to exclude or limit liability where such exclusion would be unlawful, including mandatory consumer protection rights.

21 / Events Beyond Reasonable Control

Some disruptions cannot reasonably be prevented.

We will not be considered in breach of these Terms solely because of a delay or failure caused by circumstances reasonably outside our control, such as severe weather, natural disasters, transportation disruption, government action, widespread network outages, labor disruption or similar events.

Where such circumstances materially affect an order, we will make reasonable efforts to communicate available information and determine an appropriate next step.

22 / Severability

One invalid provision does not invalidate everything else.

If any provision of these Terms is found unlawful or unenforceable, that provision will be limited or severed to the extent necessary, while the remaining provisions continue in effect.

23 / Entire Agreement

These Terms work together with the policies governing your purchase.

These Terms, together with applicable policies and order information presented during checkout, form the agreement governing the relevant website use and purchase.

Failure to enforce a particular provision on one occasion does not automatically waive the right to enforce it later.

24 / Assignment

Rights and obligations remain connected to the parties responsible for them.

You may not transfer contractual rights or obligations arising from these Terms where doing so would materially affect our rights without the consent required by applicable law.

We may transfer relevant rights or obligations as part of a legitimate business reorganization, merger or transfer, provided mandatory customer protections remain unaffected.

25 / Applicable Law & Disputes

We encourage concerns to be raised with us first.

If a disagreement arises concerning an order, product or these Terms, please contact service@nuvorqel.com so the matter can first be reviewed through customer support.

These Terms are interpreted according to applicable law, taking into account the place of establishment of Shenzhen Dongchi Technology Co., Ltd. and any mandatory consumer protection laws that apply to the customer.

Nothing in these Terms is intended to remove statutory rights or access to dispute-resolution procedures that cannot legally be waived.

26 / Electronic Communications

Order and service communications may be provided electronically.

When you provide an email address, we may use it to send transaction-related communications such as order confirmation, shipment information, customer service responses and notices relating to your purchase.

You are responsible for keeping the contact information associated with your order reasonably current.

27 / Changes To These Terms

Terms may be updated as our store and obligations evolve.

We may revise these Terms from time to time to reflect changes in our business, services, legal obligations or operating practices.

Material changes will take effect in accordance with applicable law. Changes will not retroactively remove rights already acquired under an existing purchase where doing so would be prohibited.

28 / Questions About These Terms

Contact the company operating Nuvorqel™.

Questions concerning these Terms, an order or the operation of this website may be sent to our customer service team.

Email

service@nuvorqel.com

Include your order number where the inquiry relates to an existing purchase.

Phone

+86 133 1655 1717

Customer service is available daily from 07:00–22:00.

Business Operator

Shenzhen Dongchi Technology Co., Ltd.

5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China.

Nuvorqel™ Terms of Service

Clear terms for considered living.

These Terms are intended to make the fundamentals of our commercial relationship clear: who operates the website, how orders are handled, how payment and shipping work, how eligible returns are managed and how to contact us if something requires attention.

Nuvorqel™ Customer Support
service@nuvorqel.com
+86 133 1655 1717
Daily, 07:00–22:00
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Business Address: 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Legal Representative: Liu Jingjing
Unified Social Credit Code: 91440300MAEGQETU7M