Shipping policy

Business Information

Shipping with Nuvorqel™

We believe shipping information should be clear before an order is placed. The legal business entity and customer support information associated with this website are listed below.

Brand Name Nuvorqel™
Legal Company Name Shenzhen Dongchi Technology Co., Ltd.
Business Address 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email service@nuvorqel.com
Customer Service Phone +86 133 1655 1717
Customer Service Hours Daily, 07:00–22:00
Legal Representative Liu Jingjing
Unified Social Credit Code 91440300MAEGQETU7M
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Shipping Policy

Clear expectations from checkout to delivery.

Our goal is to make the journey from our store to your space as understandable and predictable as possible.

This Shipping Policy explains how orders are prepared, how shipping charges are determined, when you can expect tracking information and what to do if a shipment is delayed or appears to be lost.

Delivery estimates are provided in business days and may vary according to destination, carrier conditions, customs procedures and other circumstances outside normal processing operations.

Thoughtful delivery begins with knowing what happens before, during and after your order leaves our fulfillment network.

Order Preparation

Before your order begins its journey.

Step 01

Processing Time

Orders are generally prepared for shipment within 1–5 business days after payment has been successfully confirmed.

Business days do not include weekends or applicable public holidays.

Step 02

High-Volume Periods

During periods of unusually high order volume, major promotions or operational disruption, order preparation may require additional time.

Where a significant delay affects your order, we will make reasonable efforts to communicate relevant information.

Step 03

Shipment Confirmation

Once your order has been dispatched, a shipping confirmation will be sent to the email address associated with your order.

Estimated Delivery

Delivery time begins after dispatch.

After your order leaves the fulfillment facility, the estimated standard transit time is typically 5–14 business days.

This transit estimate is separate from the 1–5 business day processing period.

Delivery estimates are not guaranteed arrival dates. Final timing can vary depending on destination, carrier network conditions, customs clearance, local postal operations, severe weather, peak shipping periods and other circumstances outside our direct control.

Shipping Charges

Know the shipping cost before completing your purchase.

United States

Free Standard Shipping On Orders Over $70

Eligible U.S. orders with a merchandise subtotal above $70 receive free standard shipping.

Other Eligible Orders

Shipping Calculated At Checkout

For orders that do not qualify for free shipping, available shipping charges are calculated at checkout according to the delivery destination and available shipping method.

Fulfillment & Shipping Origin

Your order may travel from different fulfillment locations.

Nuvorqel™ works with fulfillment and logistics resources selected according to inventory availability, product location and the delivery destination.

Own Or Partner Facilities Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
Shipment Location May Vary The location from which your parcel is dispatched may not be the same as our registered business address.
Multiple Parcels In some cases, items within the same order may be dispatched separately if they are stored at different fulfillment locations.
Tracking Your Order

Follow your shipment after dispatch.

Once your order has shipped, we will send a shipment confirmation email containing available tracking information.

Tracking systems may require some time after dispatch before the carrier records the first movement or scan. A temporary delay in the first tracking update does not necessarily mean that the parcel has not entered the shipping network.

Please keep your order number and tracking information available if you need to contact our support team about a shipment.

International Shipping

Nuvorqel™ accepts eligible orders for destinations worldwide.

International delivery times vary by destination and may be influenced by customs processing, local carrier networks and import procedures.

International shipments may be subject to taxes, duties or other import-related charges imposed by the destination jurisdiction. Where such charges apply, they are determined by the relevant authorities and may be collected separately from the amount paid to Nuvorqel™ at checkout.

Customs processing can occasionally extend delivery beyond the normal transit estimate.

Delays & Unusual Tracking

If something does not look right, contact us.

Tracking Has Not Updated

Extended Tracking Inactivity

If your tracking information has not changed for an extended period, please contact us at service@nuvorqel.com and include your order number and tracking number.

Delivery Is Taking Longer Than Expected

Delayed Shipment

If your parcel has exceeded the normal estimated transit period, contact our customer service team so we can review the available shipping information and determine the appropriate next step.

Parcel May Be Lost

Lost Package Review

If tracking suggests that a parcel may be lost, we will review the available carrier information and work with you toward an appropriate resolution based on the circumstances.

Delivered But Not Received

A “Delivered” scan does not prevent you from contacting us.

If carrier tracking shows your order as delivered but you cannot locate the parcel, first check the delivery area, household members and any location where the carrier may have safely placed the shipment.

If the parcel is still missing, contact service@nuvorqel.com with your order number and tracking information. We will review the available details rather than automatically rejecting the inquiry solely because tracking displays a delivered status.

Shipping Address Accuracy

Please review your delivery details carefully.

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you notice an address error after ordering, contact us as soon as possible at service@nuvorqel.com. We will make reasonable efforts to assist before dispatch, but an address change may not be possible once an order has entered fulfillment or shipment.

Split Shipments

One order may occasionally arrive in more than one parcel.

If products in your order are fulfilled from different facilities or become ready for dispatch at different times, they may be shipped separately.

When separate tracking information is available, it may be provided for each parcel. Receiving one package does not necessarily mean the entire order has been delivered.

Shipping Support

Give us the information we need to investigate quickly.

For shipping-related support, include the relevant details in your first message whenever possible.

Order Number Include the order number shown in your order confirmation.
Tracking Number Include the tracking number if your order has already been dispatched.
Delivery Concern Briefly explain whether the issue concerns delayed tracking, a missing parcel, an incorrect delivery status or another shipping matter.
Contact Details Email: service@nuvorqel.com
Phone: +86 133 1655 1717
Customer Service Hours: Daily, 07:00–22:00
Nuvorqel™ Shipping Policy

From our fulfillment network to your space.

We want customers to understand how their order moves before they complete a purchase. Processing time, estimated transit, shipping charges, tracking and support procedures are explained here so expectations remain clear throughout the delivery process.

If your order does not progress as expected, contact us with your order information and our team will review the available details.

Nuvorqel™ Customer Support
service@nuvorqel.com
+86 133 1655 1717
Daily, 07:00–22:00
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Business Address: 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Unified Social Credit Code: 91440300MAEGQETU7M