Privacy policy

Business & Privacy Information

Privacy at Nuvorqel™

We believe privacy information should be understandable, accessible and connected to the real business operating the store. Our company and customer support details are provided below.

Brand Name Nuvorqel™
Legal Company Name Shenzhen Dongchi Technology Co., Ltd.
Business Address 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email service@nuvorqel.com
Customer Service Phone +86 133 1655 1717
Customer Service Hours Daily, 07:00–22:00
Legal Representative Liu Jingjing
Unified Social Credit Code 91440300MAEGQETU7M
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Privacy Policy

Clear information about how personal data supports your shopping experience.

This Privacy Policy explains how personal information may be collected, used, shared and protected when you visit our store, place an order or communicate with Nuvorqel™.

It applies to information connected with our website, online store, checkout, order fulfillment, customer service and related services.

The information we process depends on how you interact with the store, which features you use, the transactions you make and the laws that apply where you live.

For purposes of applicable data protection law, Shenzhen Dongchi Technology Co., Ltd. may act as the controller of personal information where it determines how and why that information is processed.

Privacy should not be hidden behind complexity. You should understand what information is used, why it is needed and what choices may be available to you.

01 / Information We May Collect

The information depends on how you interact with Nuvorqel™.

“Personal information” generally means information that identifies you or can reasonably be connected with you. Information that has been effectively anonymized or de-identified so that it cannot reasonably identify you is generally not treated as personal information.

Contact Information

Information used to communicate with you.

This may include your name, email address, telephone number, billing address and shipping address.

Order & Transaction Information

Information connected with your purchases.

This may include products viewed, products added to a cart, purchases, returns, exchanges, cancellations, order history and other transaction-related information.

Payment Information

Information required to process transactions.

Payment providers may process card, account, transaction, payment confirmation and related financial information necessary to authorize and complete your payment.

Account Information

Information used when an account feature is available.

This may include account credentials, settings, saved preferences and information associated with your store account.

Customer Communications

Information you provide when you contact us.

This may include the contents of customer support messages, order questions, return requests, photographs, videos and other information you choose to provide.

Device & Technical Information

Information generated when the website is used.

This may include browser information, device information, network information, IP address and similar technical identifiers.

Website Usage

Information about how you interact with the store.

This may include information about pages viewed, browsing activity, features used, interaction timing and similar website activity.

02 / Where Information Comes From

Information may reach us through several parts of the shopping experience.

Directly From You For example, when you place an order, enter shipping information, create an account, contact customer service or otherwise provide information to us.
Automatically Through The Website Certain technical and usage information may be collected through cookies, similar technologies, device identifiers and website infrastructure.
Service Providers Providers supporting payments, website operation, fulfillment, shipping, analytics and other services may provide information necessary for us to operate our store.
Business Partners Where permitted, certain information may also be received from partners or other third parties involved in providing or improving our services.
03 / How We Use Personal Information

Information is used to operate the store and support your transaction.

Orders

Process and fulfill purchases.

Personal information may be used to receive orders, process payments, arrange fulfillment, organize shipping, provide tracking and manage returns or refunds.

Customer Service

Respond to questions and resolve problems.

We use information provided through support communications to identify orders, respond to inquiries, investigate issues and provide after-sales assistance.

Store Operation

Maintain and improve the shopping experience.

Information may be used to maintain account features, remember selected preferences, analyze website functionality and improve how our services operate.

Security

Protect transactions and our services.

Information may be used to detect, investigate or prevent suspected fraud, unauthorized activity, security incidents or misuse of the store.

Communications

Provide order and service information.

We may send transactional communications concerning purchases, fulfillment, delivery, account activity or customer support matters.

Marketing

Provide promotional communications where permitted.

Where permitted by law and according to your communication choices, information may be used for marketing, promotional communications and advertising-related activities.

Legal & Compliance

Meet legal and regulatory obligations.

We may process information where reasonably necessary to comply with applicable law, respond to valid legal requests, protect legal rights, enforce policies or address disputes.

04 / When Information May Be Shared

Some information must move between trusted services to complete your order.

We may disclose personal information where reasonably necessary for legitimate business purposes, to provide requested services or where required by law.

E-Commerce Platform

Shopify

Our store may use Shopify to provide website and e-commerce infrastructure. Information submitted through the store may therefore be processed by Shopify as necessary to operate and improve those services.

Service Providers

Partners that perform services on our behalf.

This may include providers supporting payment processing, cloud and website infrastructure, analytics, customer service, fulfillment and shipping.

Shipping & Fulfillment

Information necessary to deliver your order.

Relevant shipping details may be provided to fulfillment facilities, logistics companies and carriers so purchased products can reach the delivery address you provided.

Marketing & Advertising

Partners supporting promotional services.

Where permitted by applicable law, marketing or advertising partners may process certain information to support promotional communications or advertising-related services.

Your Direction

Information shared because you request or authorize it.

Information may be disclosed when you direct us to do so, request a third-party service or otherwise provide valid consent.

Legal Requirements

Disclosure required for legitimate legal purposes.

Information may be disclosed where required to comply with law, legal process, regulatory obligations, protect rights or safety, prevent fraud or address a business transaction such as a merger or restructuring.

05 / Our Relationship With Shopify

Shopify helps provide the technology behind our online store.

Shopify may collect and process information relating to access to and use of our store in order to provide, protect, maintain and improve its e-commerce services.

Information submitted through the store may therefore be transmitted to Shopify and relevant service providers, including providers located in countries other than the country in which you live.

Where Shopify independently determines how certain information is processed, Shopify's own privacy terms and consumer privacy processes may also apply.

06 / Cookies & Similar Technologies

Some store functions depend on browser-based technologies.

Cookies, pixels, tags and similar technologies may be used to support essential website functions, remember preferences, understand website usage, maintain security and support advertising where permitted.

Some cookies may be placed or read by service providers or advertising partners according to their role in operating or supporting the website.

Depending on where you live, you may have choices regarding certain cookies or advertising-related processing.

07 / Marketing Preferences

Promotional communications are separate from essential order messages.

Where permitted, we may send marketing or promotional communications using contact information you have provided.

You may opt out of promotional email communications using the unsubscribe method made available in those messages or by contacting us.

Even if you opt out of marketing, we may still send non-promotional communications that are necessary for orders, account administration, customer service or other transactional purposes.

08 / Your Privacy Rights

Depending on where you live, privacy law may give you specific choices.

Privacy rights vary by jurisdiction and may be subject to legal conditions, limitations and exceptions.

Access Or Know You may have the right to request information about personal data we maintain about you.
Correction You may have the right to request correction of inaccurate personal information.
Deletion You may have the right to request deletion of certain personal information, subject to applicable exceptions.
Portability In certain circumstances, you may have the right to receive a copy of information in a portable format.
Object Or Restrict Processing Depending on applicable law, you may be able to object to or request restriction of certain processing activities.
Withdraw Consent Where processing relies on your consent, you may be able to withdraw that consent. Withdrawal does not affect processing that was lawful before withdrawal.
Targeted Advertising / Sale / Sharing Choices Depending on where you reside and how applicable law defines these activities, you may have the right to opt out of certain sale, sharing or targeted advertising uses of personal information.
09 / Exercising Your Rights

Privacy requests may be submitted directly to us.

Where applicable, you may submit a privacy request by contacting service@nuvorqel.com.

We may need to verify your identity before completing certain privacy requests, where permitted or required by law.

Where applicable, an authorized agent may submit a request on your behalf, but we may request evidence of authorization and may still need to verify your identity directly.

We will not unlawfully discriminate against you solely because you exercise an available privacy right.

10 / Children's Information

Our store is intended for adult consumers.

Our services are not directed toward children, and we do not knowingly seek to collect personal information from individuals below the age at which they can independently consent to the relevant data processing under applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, contact service@nuvorqel.com so the matter can be reviewed.

11 / Security

We take reasonable steps to protect the information used to operate our store.

We use administrative, technical and operational measures intended to protect personal information against unauthorized access, misuse, alteration or disclosure.

No website, transmission method or storage system can guarantee absolute security.

Please do not send highly sensitive information, such as full payment card credentials, through ordinary customer service email.

12 / Data Retention

Information is retained according to why it is needed.

The amount of time personal information is retained depends on the purpose for which it was collected and applicable legal, accounting, operational and dispute-resolution requirements.

For example, information may need to be kept while an order remains active, while customer support is ongoing, for transaction records, to meet legal obligations, prevent fraud or resolve disputes.

Information that is no longer reasonably required may be deleted, anonymized or otherwise handled according to applicable requirements.

13 / International Data Transfers

Online commerce can involve processing across borders.

Because our store uses international technology, payment, fulfillment, logistics and service providers, personal information may be transferred, stored or processed outside the country where you live.

Where applicable law requires safeguards for international transfers, appropriate recognized transfer mechanisms may be used.

Such mechanisms may include approved contractual protections or other safeguards recognized under applicable data protection law.

14 / Third-Party Websites

External services may follow different privacy practices.

Our website may contain references, embedded features or access to services operated by independent third parties.

When you interact directly with an external website or service, that provider's own privacy policy, security practices and terms may apply.

We encourage you to review the privacy information provided by any independent service before submitting personal information to it.

15 / Privacy Questions & Complaints

Contact us if you have concerns about how your information is handled.

If you have a privacy question, want to exercise an available privacy right or believe personal information has been handled incorrectly, contact our customer service team.

Depending on where you reside, you may also have the right to raise a complaint with an appropriate privacy or data protection authority.

16 / Changes To This Policy

Privacy practices may evolve with our services and legal obligations.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, legal requirements or privacy practices.

When material changes are made, the revised policy will be made available on our website and notice will be provided where required by law.

17 / Privacy Contact

Contact the company responsible for Nuvorqel™.

Privacy & Customer Support Email service@nuvorqel.com
Customer Service Phone +86 133 1655 1717
Customer Service Hours Daily, 07:00–22:00
Legal Company Shenzhen Dongchi Technology Co., Ltd.
Business Address 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Nuvorqel™ Privacy Policy

Privacy should feel as considered as the space around you.

Our goal is to make the essentials clear: what personal information may be collected, why it may be used, which service providers may receive it, what choices may be available to you and how to contact the company responsible for this store.

Nuvorqel™ Customer & Privacy Support
service@nuvorqel.com
+86 133 1655 1717
Daily, 07:00–22:00