FAQ

Business Information

Nuvorqel™ Frequently Asked Questions

Before exploring product, order and after-sales questions, you can find the legal business and customer support information responsible for operating Nuvorqel™ below.

Brand Name Nuvorqel™
Legal Company Name Shenzhen Dongchi Technology Co., Ltd.
Website nuvorqel.com
Business Address 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email service@nuvorqel.com
Customer Support Phone +86 133 1655 1717
Customer Service Hours Daily, 07:00–22:00
Legal Representative Liu Jingjing
Unified Social Credit Code 91440300MAEGQETU7M
Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd.
Frequently Asked Questions

Clear answers for adaptable living.

Find information about Nuvorqel™ products, dimensions and space planning, transformable furniture, orders, payment, processing, shipping, tracking, returns, refunds and customer support.

Nuvorqel™ focuses on compact-living furniture and architectural space solutions designed around folding, sliding, nesting, modular organization and more efficient use of walls, corners and limited floor area.

Better use of space begins with knowing exactly how a product, an order and the support behind it are designed to work.

Products & Design

About the Nuvorqel™ collection.

01 / Business

Who operates Nuvorqel™?

Nuvorqel™ is owned and operated by Shenzhen Dongchi Technology Co., Ltd. The company information displayed at the beginning of this page identifies the legal business responsible for this website.

02 / Collection

What kinds of products does Nuvorqel™ offer?

Nuvorqel™ develops furniture and spatial systems for compact and multi-use interiors. The collection includes transformable tables, fold-away work surfaces, wall-integrated storage, modular living systems, nested furniture, expandable bedside pieces and other space-conscious designs.

03 / Design Approach

What makes Nuvorqel™ products different from conventional furniture?

Our design approach begins with the space a product occupies. Instead of assigning a separate piece of furniture to every activity, many Nuvorqel™ concepts are designed to fold, slide, nest, rotate, reposition or perform more than one function within the same footprint.

04 / Small Spaces

Are Nuvorqel™ products only intended for very small apartments?

No. While compact living is a central design consideration, the same principles can also be useful in bedrooms, guest rooms, home work areas, open-plan interiors and larger homes where flexibility and efficient organization are important.

05 / Measurements

What should I check before ordering furniture for my space?

Review the measurements and product information shown on the relevant product page. Consider the product's resting footprint, the space required when moving or opening, nearby walls, doors, windows, circulation paths and any installation conditions that may apply.

Measuring the intended location before ordering can help determine whether the product is appropriate for your room.

06 / Appearance

Will the product look exactly the same as it does on my screen?

We aim to represent our products accurately, but minor differences in color, tone, texture or finish may occur because of screen settings, lighting, material characteristics and normal production variation.

07 / Moving Components

Why do many Nuvorqel™ products use folding, sliding or modular structures?

These mechanisms allow selected furniture functions to become available when needed and return to a more compact state afterward. The goal is to give a room greater capability without requiring every function to remain permanently expanded.

08 / Product Information

What if I need clarification about a product before ordering?

Contact us at service@nuvorqel.com and identify the product you are considering. Include the specific detail you would like clarified so our customer service team can review the available product information.

Orders & Payment

From checkout to order confirmation.

Currency Unless another currency is specifically displayed during checkout, store transactions are processed in United States Dollars (USD).
Payment Methods The payment methods available for your transaction are displayed during checkout. Depending on checkout availability, these may include eligible card payment methods and PayPal.
Payment Security Payments are processed through the secure checkout and payment services available on our store. Please never send full card credentials or card security codes to customer service by email.
Orders

Questions after placing an order.

09 / Processing

How long does order processing take?

Orders are generally prepared for shipment within 1–5 business days after payment has been successfully confirmed.

Business days do not include weekends or applicable public holidays. High-volume periods may occasionally require additional processing time.

10 / Confirmation

Will I receive an order confirmation?

After an order is successfully submitted and accepted, order confirmation information is normally sent to the email address provided during checkout.

Keep your order number available in case you need customer support later.

11 / Changes

Can I change or cancel an order?

Contact service@nuvorqel.com as soon as possible if you need to request a change or cancellation.

We will make reasonable efforts to assist, but changes cannot be guaranteed after the order has entered processing, fulfillment or shipment.

12 / Payment Issue

What should I do if my payment is declined?

First confirm that your billing information is correct and that your chosen payment method has sufficient availability.

If the transaction continues to be declined, contact your bank, card issuer or payment provider, as payment authorization decisions are generally made by them.

Shipping & Delivery

What to expect after your order leaves fulfillment.

13 / Transit

How long does standard delivery usually take?

After dispatch, standard transit is generally estimated at 5–14 business days.

This transit estimate is separate from the 1–5 business day order processing period. Delivery time can vary according to destination, customs, local carriers, weather and other circumstances affecting transportation.

14 / Shipping Cost

How much does shipping cost?

Eligible United States orders over $70 receive free standard shipping.

For other eligible orders, available shipping charges are calculated and displayed during checkout.

15 / Fulfillment Origin

Where will my order be shipped from?

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location and delivery destination.

The shipping origin of a parcel may therefore be different from the registered business address of Shenzhen Dongchi Technology Co., Ltd.

16 / Tracking

Will tracking information be provided?

Once your order has been dispatched and tracking information becomes available, shipment information is normally sent to the email address associated with the order.

17 / Tracking Delay

What should I do if tracking does not update?

Tracking systems may occasionally take time to record the first scan or a later movement.

If your shipment has shown no meaningful tracking update for an extended period, contact service@nuvorqel.com and include your order number and tracking number.

18 / Delivered Status

What if tracking says “Delivered” but I cannot find the parcel?

First check the delivery location, mailbox, household members, reception area and any safe location where the carrier may have placed the package.

If it still cannot be found, contact us with your order and tracking information. A carrier “Delivered” scan does not automatically prevent us from reviewing the circumstances of your inquiry.

Returns & Refunds

A clear path when an eligible purchase needs to come back.

Eligible purchases may be returned within 90 calendar days after delivery, subject to the applicable return conditions.

After-Sales Support

Returns, damaged orders and refunds.

19 / Return Window

How long do I have to request a return?

Eligible purchases may be returned within 90 calendar days from confirmed delivery.

Preference-based returns should generally be unused, unaltered and returned with their original components and packaging where reasonably available.

20 / Return Request

How do I start a return?

Contact service@nuvorqel.com and provide your order number, the product you wish to return and the reason for the request.

Where the request concerns damage, an incorrect product, missing components or another product issue, include clear photographs or video where relevant.

21 / Return Address

Where should I send a return?

Please do not automatically send returned merchandise to our registered business address.

Once an eligible return has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions where a physical return is required.

22 / Return Shipping

Who is responsible for return shipping costs?

For preference-based returns, customers are generally responsible for the cost of returning the product.

If a confirmed issue is attributable to us or the fulfillment of the order, such as a damaged, defective, incorrect or materially misdescribed product, we will provide an appropriate solution without requiring the customer to bear additional return shipping cost caused by that error.

23 / Damaged Or Incorrect Order

What should I do if my item arrives damaged or incorrect?

Contact us promptly at service@nuvorqel.com with your order number and relevant photographs or video.

After reviewing the circumstances, we will provide an appropriate replacement, refund, return or other reasonable resolution for a confirmed issue attributable to us or order fulfillment.

24 / Refund Timing

How long does an approved refund take?

Where a physical return is required, approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer or payment provider may require additional time to post the refund to your account.

25 / Delayed Refund

What if my approved refund has not appeared?

If more than 15 business days have passed since we confirmed that the refund was approved and the funds are still not visible, contact service@nuvorqel.com with your order number.

Customer Support

Still have a question?

Our team can help with product information, existing orders, shipping, tracking, returns, refunds and other customer service matters.

For questions about an existing purchase, include your order number and the email address used during checkout so we can identify the order more efficiently.

For a product-related issue, include photographs or video where they can help explain the concern.

Contact Nuvorqel™

Clear support from the company behind the store.

Customer Support Email service@nuvorqel.com
Customer Support Phone +86 133 1655 1717
Customer Service Hours Daily, 07:00–22:00
Legal Company Shenzhen Dongchi Technology Co., Ltd.
Business Address 5B-027, Phase II, South China International Leather, Leather Goods and Raw & Auxiliary Materials Logistics Zone, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Nuvorqel™ FAQ

Designed for spaces that need to do more.

We aim to make both our products and the experience around them easier to understand: what you are ordering, how your order is processed, how it reaches you and what happens if you need help afterward.

Nuvorqel™ Customer Support
service@nuvorqel.com
+86 133 1655 1717
Daily, 07:00–22:00